Ford F-550: Customer Satisfaction Program

Customer Satisfaction Program 21B04

–
Recall Issue: Frame Rail Crack

Vehicles Affected: Certain 2017 through 2020 Model Year F550 Equipped with Payload Plus Upgrade Package. In some of the affected vehicles certain second unit body (SUB) upfits could cause stress points on the frame rail. Over time this stress could cause a crack in the frame rail behind the cab.

Service Action: Dealers are to install frame rail service kits following Technical Information in Attachment III. This service must be performed on all affected vehicles per direction in Dealer Information Sheet, Attachment V at no charge to the vehicle owner.

Program Terms: This program will be in effect through October 31, 2022. There is no mileage limit for this program.

Affected Vehicles:

Affected vehicles are identified in OASIS and FSA VIN Lists.
This program includes vehicles that are used in specific vocation only, which may be particularly affected by this condition due to duty cycle. These vocations include:
• Aerial Bucket
• Service Bodies with Hoists
• Roll-Off Wreckers
• Waste Hauler Roll-Offs

–
–
Hoekstra is equipped to handle these types of repairs. Giving you the dealership and the vehicle owner peace of mind knowing the job will be handled with ease and efficiency. Hoekstra Equipment is also offering complimentary pick up & drop off of vehicles within 200 miles of our shop.
–
–

Contact your local Ford Dealer to see if your truck meets the repair requirements.
If you need help finding a dealer, contact our Service Manager, Jeff Dean at extension 1111.