Employment

Hoekstra Truck Equipment is seeking a full-time Service and Parts Coordinator. The Service & Parts associate is responsible for assisting the shop technicians and customers in finding the appropriate parts to repair their vehicles while providing exceptional customer service through knowledgeable, friendly, professional interactions. This employee will also be responsible for invoicing service orders, parts on work orders and customer orders.

Duties include but are not limited to:

• Create an environment in which all customers feel welcomed and appreciated.
• Develop knowledge and skills pertaining to the industry in order to better serve our customers.
• Serve as link between parts, service and sales departments within organization
• Operate within the parts department with accuracy and efficiency so as to represent your employer and vendors in a professional and respectful manner.
• Greet all customers in a professional manner.
• Schedule technicians
• Gather parts needed for technicians to allow the most efficient repairs possible.
• Monitor Service progress, calculate charges, and process payments.
• Record customer details and transactions.
• Log the process of a repair for billing.
• Process warranty claims.
• Follow up with customers and the service department.
• Provide customers with accurate parts as required and parts breakdowns when requested.
• Provide estimates when requested by the service department.
• Suggest add-on items to be purchased.
• Actively listen to customers and ask questions to fully understand and meet their needs.
• Contact/follow up with vendors to completion when backorders or discrepancies occur.
• Assist in keeping the parts department clean and orderly.
• Assist with inventory and inventory management.
• Assist with incoming and outgoing parts product.
• Maintain inventory levels on shop supplies.
• Develop relationships with customers through successful management of the product or service delivery.

Continuous Improvement/Growth

• DMS training.
• OEM system training.
• Consistently work to grow and learn more about the dealership business.
• Suggest and implement ideas to create personal and departmental efficiencies.
• Anticipate problems and work to eliminate them before they happen.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ability to walk, stoop, kneel, crouch, crawl, bend or twist.
• Requires ability to stand for long periods of time.
• Use of hands to handle, control, or feel objects, tools or controls.
• Ability to lift 50 pounds unassisted.
• Requires normal color vision, good close-up vision, either normal or with corrective lenses.
• Work performed mostly inside but do have to go outside at times with possible exposure to extreme weather.
• The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Grand Rapids, MI 49548: Relocate before starting work (Required)

Work Location: In person